Donbet Account Verification Explained
Verification normally asks for an ID document and a proof of residence no older than 3 months, and we allow 30 days to provide them. Complete it early and claim 150% up to £750 + 50 free spins without delay.
Claim 150% + 50 FSWhat verification covers at Online Casino Donbet
Opening an account with Online Casino Donbet involves a standard identity check so we can confirm who holds the account and keep withdrawals secure. The checklist below sets out what we ask for and why.
| Requirement | Detail |
|---|---|
| Personal details | Name, email address, date of birth |
| Identity document | ID card, passport or driver's licence |
| Proof of residence | Dated within the last 3 months |
| Document deadline | 30 days to submit from request |
| Alphabet | Latin or Cyrillic script; otherwise video verification |
| Data retention | 10 years for AML, 5 years for personal data |
Having these three documents ready before you request a withdrawal keeps the process straightforward.
Documents, timing and common rejections
We ask for an identity document together with a proof of residence, and this proof must not be older than 3 months — an old utility bill or outdated bank statement is the most frequent reason a submission bounces back. Names on both documents need to match the details on the account, and both must be legible scans or photos rather than cropped screenshots.
What slows a submission down
If a document is written in a script other than Latin or Cyrillic, we move the check to video verification instead of accepting a photo upload, which adds an extra step. Accounts flagged as belonging to a politically exposed person (PEP) can be closed, with a 20% fee deducted from any returned deposit. We also keep account security options such as two-factor authentication (2FA) available, which we recommend enabling once verification is complete.
Documents are due within 30 days of our request under the refund policy, so leaving the request unanswered can affect how a balance is handled. Submitting clear, current, name-matching documents the first time avoids a second round entirely.
Steps to finish verification smoothly
Most delays come down to the same handful of mistakes, so we lay out the order that avoids them before you deposit or withdraw through deposits and withdrawals.
- Confirm your name, email and date of birth match your registration details exactly.
- Upload a valid ID, passport or driver's licence with all corners visible.
- Provide a proof of residence dated within the last 3 months, not older.
- Submit everything inside the 30-day window once we request it.
- Use Latin or Cyrillic documents where possible, or expect a video verification call instead.
- Keep login details current via account access so requests reach the right inbox.
Once documents clear, withdrawals and any welcome bonus winnings move ahead without further document checks, and the full picture of what we offer sits in our casino overview.