Safer Play Tools at Donbet
Self-exclusion at Donbet runs from six months up to five years, with a six-month default if no period is chosen. Our support team is reachable 24/7 by live chat and email to set it up alongside deposit limits and time-outs.
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Playing on Donbet Online Casino is open only to those aged 18 and over, and we give every account holder tools to keep their play within their own limits. These include account limits, a time-out, and full self-exclusion, all arranged directly through our support team rather than a self-service menu.
Self-exclusion and time-outs
Self-exclusion is requested by email and can run from six months up to five years; if no specific period is given, the default length is six months. A shorter time-out can also be arranged through support for players who want a break without closing their account for good. Both options are processed by our team, available 24/7 via live chat and email.
Account limits are set the same way: contact support to agree a deposit or spending limit that fits your budget before you continue playing on the account.
If gambling is becoming a concern, independent support is available outside Donbet through organisations such as Gamblers Anonymous, GamCare, and Gambling Therapy. Parents who want to restrict access to gambling sites from a shared device can use filtering software such as CyberPatrol, Net Nanny, or CYBERsitter.
Responsible gambling tools at a glance
The table below sets out the main tools we offer and how each one is arranged.
| Tool | How it works |
|---|---|
| Account limits | Set a deposit or spending limit by contacting support |
| Time-out | Short break from play, arranged via support |
| Self-exclusion | 6 months to 5 years by email; default 6 months |
| Support | 24/7 live chat and email |
None of these tools require more than a message to our support team, and all are available at any time, day or night.
Getting help beyond your account settings
Our own tools cover limits, time-outs, and self-exclusion, but they work best alongside independent support if gambling starts to feel out of hand. Gamblers Anonymous, GamCare, and Gambling Therapy all offer help separate from Donbet and are worth contacting if a time-out or self-exclusion isn't enough on its own.
Self-exclusion through us is final for the period chosen, whether that is the six-month default or the full five years, so it's worth being clear on the length before sending the request by email. Our support line is staffed 24/7 by live chat and email, so a limit, time-out, or self-exclusion request can be raised whenever it suits you, without waiting for office hours.
Before setting any limit, it can help to review your account activity, including deposits and play history, which sits within the wider overview of what we offer, alongside the bonuses and payment details covered on the rest of the site.