Which documents are required for Donbet verification?

We request your name, email and date of birth plus an ID, passport or driver's licence and proof of residence no older than 3 months. Documents must be submitted within 30 days, and non-Latin or non-Cyrillic documents require video verification instead.

How long does Casinos Donbet keep my personal data?

We retain anti-money-laundering records for 10 years and general personal data for 5 years. These periods apply to every verified account regardless of activity level.

Can I request a refund of my deposit at Donbet?

Yes, refunds of unplayed funds can be requested within 14 days of a deposit, extended to 30 days if your account was accessed by someone else. An admin fee of up to 20% may apply to the returned amount.

What steps keep my Donbet account secure?

Two-factor authentication is available on every account and adds a second verification step beyond your password. We recommend enabling it from your account settings to reduce unauthorised access.

Who handles my payment data at Donbet?

Our payment agent CYGTW LTD and card processor Wirecard Bank AG process certain transaction data linked to deposits and withdrawals. We operate under GTW B.V. with Curaçao Gaming Authority licence OGL/2024/250/0115.

Donbet

How Donbet Protects Your Personal Data

Verification documents, retention periods and account security all follow fixed rules at Casinos Donbet. We keep AML records for 10 years and personal data for 5 years under our data protection practice.

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Privacy Policy and Data Protection at Donbet

At Casinos Donbet we collect your name, email address and date of birth at registration, then request an ID, passport or driver's licence plus proof of residence no older than 3 months during verification. These documents confirm your identity and age before we release withdrawals, and we are operated by GTW B.V. under Curaçao Gaming Authority licence OGL/2024/250/0115.

Document deadlines and alphabet requirements

We give players 30 days to provide requested documents under our refund policy. If your documents are written in an alphabet other than Latin or Cyrillic, we carry out video verification instead of accepting scanned copies.

We retain records for anti-money-laundering purposes for 10 years and personal data for 5 years. Two-factor authentication is available on every account to add a second layer of protection beyond your password, and you can read more about how accounts are accessed on our account login page.

Data Retention Periods at a Glance

The periods below show how long specific records stay on file once you open an account with us.

Record type	Retention / deadline
AML compliance records	10 years
Personal account data	5 years
Document submission window	30 days
Refund request window	14 days (30 days if account was accessed by someone else)

These timeframes apply regardless of whether an account stays active, and they are fixed parts of our verification and refund process.

What You Can Do With Your Account Data

Several practical actions are available to every verified player regarding their personal information and account security.

Enable two-factor authentication to secure login access beyond a password
Submit ID, passport or driver's licence plus proof of residence within the 30-day deadline
Request a refund of unplayed funds within 14 days of a deposit, or 30 days if someone else accessed the account
Raise a complaint with our support team within 2 months of an issue, with unresolved cases escalated to an independent body or the regulator
Contact support at any time, 24/7, via live chat or email about data-related questions, as explained on our casino overview page

Why We Collect and Hold This Information

We collect identity and residence documents primarily to meet anti-money-laundering obligations tied to our Curaçao Gaming Authority licence OGL/2024/250/0115, operated by GTW B.V. Our payment agent, CYGTW LTD, and our card processor, Wirecard Bank AG, are also involved in handling certain transaction data when you deposit or withdraw through the methods listed on our deposits page.

PEP (politically exposed person) accounts may be closed, with a 20% admin fee deducted from returned deposits, as part of our standard compliance screening. Accounts flagged under sanctions rules in restricted jurisdictions are closed with balances kept on file rather than returned.

Beyond compliance, holding verified data lets us confirm eligibility for offers such as those on our bonus page, and supports account security features including two-factor authentication.

Common Questions About Privacy at Donbet

Which documents are required for Donbet verification?: We request your name, email and date of birth plus an ID, passport or driver's licence and proof of residence no older than 3 months. Documents must be submitted within 30 days, and non-Latin or non-Cyrillic documents require video verification instead.
How long does Casinos Donbet keep my personal data?: We retain anti-money-laundering records for 10 years and general personal data for 5 years. These periods apply to every verified account regardless of activity level.
Can I request a refund of my deposit at Donbet?: Yes, refunds of unplayed funds can be requested within 14 days of a deposit, extended to 30 days if your account was accessed by someone else. An admin fee of up to 20% may apply to the returned amount.
What steps keep my Donbet account secure?: Two-factor authentication is available on every account and adds a second verification step beyond your password. We recommend enabling it from your account settings to reduce unauthorised access.
Who handles my payment data at Donbet?: Our payment agent CYGTW LTD and card processor Wirecard Bank AG process certain transaction data linked to deposits and withdrawals. We operate under GTW B.V. with Curaçao Gaming Authority licence OGL/2024/250/0115.

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